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AI automation

Chatbots, ops, integrations, knowledge, training

AI automation your team can run.

Leapshot builds chatbots wired to live data, the ops automation and integrations behind them, governed knowledge systems, and the training your team needs to run it all. We are based in Melbourne and work across Australia.

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01The approach

Melbourne, Australia

What we automate.

Automation takes the repeated work. Your people keep the judgement calls and approve what goes out.

01

Chatbots

A conversational front door that answers from your live booking, stock or product data, in your brand voice, with rules for when it hands over to a person.

02

Ops automation

The repeated work behind the front door: routing enquiries, updating records and drafting replies, with an approval step wherever a person should decide.

03

Integrations

Wiring between the tools you already use, including the older systems that have no tidy way in.

04

Knowledge systems

A governed source of truth that your AI tools draft from, so answers stay accurate and on brand.

05

Agent training

Workshops, approval gates and a written operating model, so your people can run, check and extend the system.

06

No vendor lock-in

AI models sit behind swappable adapters. The knowledge base, the rules and the workflows stay yours.

02Capabilities

4 capabilities

What goes into it.

These are the capabilities behind this service. They are part of one system, built in five layers.

See the five layers

  1. Chatbots and auto-replies

    Knowledge base, escalation rules, voice and risk policy, not just the build.

  2. Ops automation and integrations

    Workflow automation and the legacy wiring that still needs a person.

  3. AI knowledge and content systems

    A governed source of truth your AI tools draft from, with approvals built in.

  4. Agent ops and team training

    Operating model, approval gates, workshops and training for your team.

03Packages

A setup fee to build the system, then a monthly retainer to run and improve it. Not hours.

The package.

Every build is scoped to your tools and data, so each package is quoted individually.

See all four packages
01 Setup fee + monthly retainer

Conversational front door

A chatbot wired to your live data, so customers ask instead of clicking around.

We build a chatbot that answers from your live data and your knowledge base, in your brand voice. It comes with written rules for when it hands over to a person, and the automations that carry out what a conversation starts.

Who it's for

Teams that answer the same customer questions every day, and whose booking, stock or product data already lives in a system.

  • A chatbot connected to live inventory or booking data
  • Escalation rules and risk policy
  • Knowledge base and brand voice
  • The workflows behind it
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04Questions

Straight answers.

Not here? The home page answers more, and you can ask the site directly.

More questions Ask Leapshot
What can AI automation do for a small team?

It takes on repeated work: answering common customer questions, routing enquiries, updating records and drafting first versions. Your team keeps the judgement calls and approves what goes out.

Will a chatbot make things up?

We build it to answer from your knowledge base and live data, and to follow escalation rules that hand the conversation to a person when it is unsure or the topic is sensitive. We write that risk policy with you before launch.

Which tools do you integrate with?

We start from the tools you already use for bookings, stock, customers, email and messaging. Where a system has an API we connect to it. Where it does not, we look for a workable route and tell you plainly what we find.

Do you train our team?

Yes. Training is one of the five layers we build. Your people learn to run, approve and extend the system through workshops and a written operating model.

How is AI automation priced?

A setup fee to build the system, then a monthly retainer to run and improve it. Every build is scoped to your tools and data, so enquire for a custom quote.

05Related

It works better as one system.

The same structured content feeds the site, the chatbot and what AI assistants say about you.

Websites

Websites people and AI agents can both read.

SEO and GEO

Found in search. Cited in AI answers.

Design system

The tokens and components every page on this site is made from.

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Ready to multiply your team?

Tell us about the business and what you would like to multiply. We reply with next steps and a custom quote.

Enquire About Leapshot

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Start an enquiry.

Tell us about the business and what you would like to multiply. We reply with next steps and a custom quote.

Or email fagan@popcandi.tv